Senior Export Customer Service Executive (Temporary)

Senior Export Customer Service Executive (Temporary)

COMPANY

BEL Group: With four universal brands, including The Laughing Cow®, Mini Babybel®, Kiri®, and Boursin®, and over 25 local brands, Bel brings smiles to nearly 450 million consumers in over 130 countries. Moving from Cheese to Healty Snack Company by building on the strength of its brands, Bel aims to lead in all its various markets.

The commitment, enthusiasm and entrepreneurial spirit of Bel’s 12,000 employees is the growth driver of the world’s third-largest branded cheese company.

To experience Bel is to be daring, pragmatic and determined to meet the growth challenges of an international food group. Come join us and measure the impact of your talent and energy in realizing an ambitious company project.Bel’s mission “healthier and more responsible snack and meal solutions for all” guides its employees toward a more sustainable and profitable business model with the consumer at the heart of decision making.We continue to reinvent our brands to offer healthier and responsible fruit, dairy and plant-based snacks to all consumers. Do you want to join a company with strong brands that puts consumers and responsibility at the heart of the decision-making process? Then Bel is right for you! Be you - Be ambitious - Be Bel!

LOCATION & REPORT·        

Job Title:          Senior Export Customer Service Executive·        

Site:                Bel Vietnam - Location: Head office in Ho Chi Minh City ·        

Reporting to:    Customer Service Manager

JOB SCOPE & CORE DELIVERABLES

He/ She will be responsible for the whole order process from the order to delivery, taking care a part of export task and procedures for our distributors and subsidiaries – including markets: CN/IN/VN/TW/HK.Her/His good collaboration attributes, cooperating with all functions of Bel organization as well as external partners will ensure the best service level for customers’ experience.In front line with the customer, she/he will also handle and manage any claim or other requests.

PERIMETERS OF THE JOB

Number of reports (direct & indirect): 1.

RESPONSIBILITIES – WHAT DOES SUCCESS LOOK LIKE?

Key actor in order & export tasks and procedures, as well as strong collaboration with related internal and external parties.

1.    OTC process

a.    Order processing-       Follow up with customer to take the orders and input into system-       Tracking & following up stock availability to ensure orders fulfilled-       Tracking and managing with customers any deviations between Forecast and Orders-       Informing customers in case of delays/shortage/Short Shelf lifeb.    Documentary-       Process shipping docs CO and HC in website of export country-       Collect and check the accuracy of shipping docs (including HC, COO, COA, …)-       Following up the deadline of shipping docs-       Ensure all the docs to be sent to customers on time in fullc.    Delivery schedule-       Ensure the loading/ ETD/ ETA to be updated and proceeded on time-       Align with CS coordinator to keep tracking the delivery schedule-       Keep informing the customers when there is any changes happened.d.    Claim and complaint handling-       Receiving claims/ requests from customers, collecting information-       Working internally to answer customer claim in earliest delay-       Following up the whole process of claims until it’s closed and inform to customers 

2.    Master data
       Ensuring customer data accuracy, creation and updated-       Follow up the setting for new products (master data set up, price maintenance, …)

3.    Reporting

-       Shipment planning report-       Customer service level-       Collect data and update weekly issue tracking report-       Monthly report to catch up with customer

SKILLS & EXPERIENCE REQUIREMENTS

1.    Knowledge And Experience Requirements-       Bachelor's degree in logistics, supply chain management, business administration, or a related field.-       4-5 years’ experience with Export Sales administration in FMCG company is preferred.-       Experience in Import/Export procedures is preferred-       Pack office: Excel, Word, Presentation-       Experience with sales & management software/modules: SAP SD-       Sales administration skills with customer & sales data management-       Good skills in both writing and oral communication + ENGLISH

2.    Competencies And Abilities-       Organized, dynamic, pro-active, self-driven, result and solution oriented-       Responsible and commitment toward assigned tasks-       Autonomous and teamwork, team spirit-       Exhibit Bel’s core values

CONTACTHuynh Ngoc Tram – TA Manager

LOCATION·      Bel Vietnam - Ho Chi Minh City Head Office.