Intake Specialist - Customer Experience Department

A Spanish version of this position is available upon request
La version de esta posicion esta disponible en Español si es requerida 

BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of passionate individuals to join our rapidly growing team!

Your role at BHSN:

The intake specialist is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organizations core values. As an intake specialist, you will need to possess skills in computer software to include EMR scheduling system, active listening and triaging, and problem-solving skills, multitasking.  This role plays a crucial part of our organizations first encounter with those that we serve.  

What’s in it for you?

• Generous benefits, including personalized health coverage, paid time off, and holiday pay
• Working within our community, making a real impact, working alongside passionate colleagues
• Accessible leadership team, coaching for your growth, and ample training opportunities
• As a rapidly growing organization, there are endless opportunities to grow within the organization
• Community discounts, loan forgiveness & more 

What your day might look like:

• Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively
• Helps us keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient’s question quickly and document all interactions in real-time
• Obtains necessary demographic and insurance information and enters data into department computer system
• Triages specific and complex inquiries to appropriate resource (management, clinical call center, billing call center, etc.)
• Additional duties as assigned

Your skills and qualifications: 

• 2+ years' experience in a customer facing role
• AA/AS Degree strongly preferred 
• Significant knowledge of Microsoft Office 365 and Teams 
• Above average knowledge of Avatar (test out)  
• Valid NYS driver’s license and reliable transportation required for local and regional travel

EEO Statement: BHSN is an Equal Opportunity Employer, and supports Diversity, Equity, and Inclusion in its hiring and employment practices so that every team member can feel like they belong and be their authentic self to thrive in their personal and professional lives. In order to do that, all applicants will receive consideration for employment without regard to age, race (including traits historically associated with race, including but not limited to, hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic predisposition or carrier status, marital status, arrest record or status as a victim of domestic violence, familial status, gender/gender expression, reproductive health decisions, citizenship or immigration status or any other factor prohibited by law.