Customer Success Manager

As a Customer Success Manager at Sharetru, you will play a pivotal role in ensuring that our clients derive maximum value from our innovative computer software solutions. Your focus will be on building strong, lasting relationships with customers, understanding their unique needs, and effectively guiding them through their journey with our platform. You will be the primary point of contact for assigned accounts, responsible for driving customer satisfaction and retention. In this dynamic position, you will collaborate closely with cross-functional teams including sales, product development, and technical support to ensure that our customers receive timely and effective assistance. Your proactive approach will empower you to identify potential issues before they arise, facilitating solutions that enhance the customer experience.

Additionally, you will champion the voice of the customer within the organization, providing feedback that informs our product development cycles. This role requires you to leverage your expertise in customer engagement strategies, enabling you to educate clients on best practices and optimizing their use of our software. If you are passionate about leveraging technology to deliver exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you!

Responsibilities

• Build and maintain strong relationships with assigned customer accounts to ensure their success.
• Act as the primary point of contact for customers, providing timely and effective support.
• Conduct regular check-ins and business reviews with clients to understand their evolving needs.
• Identify upsell and cross-sell opportunities to expand customer accounts and increase revenue.
• Collaborate with internal teams to resolve customer issues and improve satisfaction levels.
• Educate customers on best practices and effective use of Sharetru's software solutions.
• Gather customer feedback and advocate for improvements and new features to enhance the product offering.

Requirements

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Proven experience in a Customer Success, Account Management, or similar role within the software industry.
• Exceptional communication and interpersonal skills to effectively engage customers.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to analyze data and metrics to drive insights for customer retention strategies.
• Experience with CRM software and customer support tools.
• Proactive and self-motivated with excellent organizational skills.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA) with company matching
• Paid Time Off (Vacation, Sick & Public Holidays)
• Mobile phone and internet reimbursement