Customer Experience Lead (Hourly, Part-Time)

Bodily is on a mission to transform the most commonly misunderstood experiences in women’s health—starting with postpartum, breastfeeding, pregnancy and pregnancy loss. We make functional, comfortable products backed by research and designed to support people through big physiological transitions.

We’re looking for a Customer Experience Lead to own how we show up for our customers. This is a part-time, hourly role—3–5 hours per day, remote—but it’s a big job: you’ll be the sole point of contact for all customer inquiries, managing everything from ticket resolution to returns, insights, and improvements.

This role requires someone who’s experienced, autonomous, and deeply thoughtful about the customer experience. You’ll use tools like Gorgias, Loop, and Shopify daily. You’ll also work cross-functionally to make sure what our customers are saying is heard and acted on.

What you’ll do

• Own the full customer experience. You’ll be the first and only person our customers talk to—and your responses will shape how they feel about our brand.
• Respond to customer messages through Gorgias, using clear, empathetic, and accurate language.
• Work with our AI assistant in Gorgias, reviewing and resolving tickets it flags for human support.
• Manage returns and exchanges through Loop Returns.
• Troubleshoot order issues in Shopify.
• Use Slack to collaborate with internal teams and escalate when needed.
• Track and surface customer insights. Flag product issues, site bugs, and feedback trends to help us improve.
• Support community management on Instagram, responding to DMs and comments related to orders or customer issues.
• Refine CX systems. Improve macros, workflows, and automations in Gorgias to make our CX faster, better, and more human.

Requirements

What you bring

• Experience using Gorgias, Shopify, Loop Returns, and Slack.
• You’ve worked with AI agents in Gorgias before and know when to step in.
• You’ve owned or led customer experience for a brand before—ideally in underwear, maternity, or women’s health.
• Excellent writing skills. You explain things clearly and with empathy.
• Strong judgment. You know when to follow policy and when something needs a human touch.
• You’re autonomous and proactive. You take ownership, follow through, and make sure nothing falls through the cracks.
• Experience working solo in CX or within a lean team is a big plus.

This is a part-time role today, but it’s foundational to how Bodily shows up for our community. For the right person, there’s room to grow into broader ownership of CX insights, community engagement, and operations.

Benefits

What you get

This is an hourly, part-time role at $18/hour. It doesn’t include traditional benefits, but it does offer something else: the chance to do work that matters—helping people through some of the most important and overlooked experiences in their lives.

You’ll be part of a lean, focused team that moves quickly, supports each other, and takes pride in building something that’s meaningful.