Customer Experience & Design Support Specialist

Founded in 1946, Duncan-Parnell is a leading supplier of high-quality signs and graphics for design firms, retail establishments, architects, construction companies, home builders, developers, and many other clients across the Southeast. We specialize in providing signs and graphics and a range of services to help make our customers’ projects successful.   

Duncan-Parnell is looking for a Customer Experience & Design Support Specialist to join our Signs & Graphics team in Charlotte, NC. This position plays a pivotal role in facilitating the seamless execution of projects from inception to completion. This individual collaborates closely with both the sales and production teams to ensure timely delivery and client satisfaction.   The ideal candidate possesses strong computer literacy, proficiency in Adobe Creative Suite, and the capacity to manage multiple tasks in a fast-paced team setting.  

Job Summary 

Key responsibilities include order processing based on sales quotes and overseeing larger projects throughout their entire production cycle.  Core functions of the Customer Experience & Design Support Specialist encompass supporting the sales team and clients during the estimation and design phases. This may involve client consultations, assistance in generating estimates, order input, internal coordination, liaising with external vendors, light sign production and quality control. 

Essential Functions and Duties

• Support sales team and customers with incoming projects, including order entry
• Special focus on accounts or complex and detail-oriented orders
• Coordinate with Production Manager / Production Leads to ensure turnaround times are manageable
• Coordinate with outsourced vendors, gather quote information and submit orders
• Handle phone inquiries for job status, quotes, orders, and changes
• Follow ordering and PO procedures precisely
• Understand which materials/substrates are appropriate for various sign applications
• Place expedited requests for appropriate orders and communicate with related parties
• Coordinate with installation team for scheduling, update clients and participate in site surveys 
• Participate in team meetings 
• Consistent communication with team, both inside the office and while staff is on job site
• Daily billing of accounts, charging credit cards when jobs are complete
• Keep Job Center and New Job Tracker up to date
• Manage processed orders throughout production life cycle – including QC-ing larger orders
• Additional tasks as assigned

Requirements

• Bachelor's Degree preferred
• Proficient in Adobe Illustrator and Photoshop
• Competent in Microsoft Office products, basic computer skills
• Excellent verbal and written communication skills
• Wayfinding ,ADA sign,& Sign Agent  experience & SignAgent experience is a plus  

Competencies

• Strong work ethic
• Ability to work in a fast-paced environment
• Able to multi-task/simultaneously work on multiple projects
• Organized with meticulous attention to detail & accuracy
• Execute/Complete assignments in a time sensitive manner
• Team Player – works well independently and with coworkers 

Benefits:

• Medical, dental, vision, life, and long-term disability insurance available
• Medical and dependent care FSA or HSA
• 401(k) Retirement Plan
• PTO and Holidays
• Paid Parental Leave 

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not intended as a complete list of all responsibilities, duties, and skills required. All personnel may be required to perform duties outside of their normal responsibilities as needed. 

Equal Opportunity Employer, including Veterans and Individuals with Disabilities