Vice President - Europe Central Delivery

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Regional VP Global Delivery is accountable for the customers in their region throughout the customer lifecycle. As such, they will work with teams from the Global Sales Organization to support the sale of IFS products and services, as well as with the industry practices from the Global Delivery and Unified Support arms of the Global Customer Services organization. 

The Regional VP will be a master of communication and influence, and will utilise strong relationships within IFS to ensure that customers expectations are managed and exceeded. The Regional VP will be commercially astute, working to set and achieve budgets, aligned to delivering customer services. They will form an integral part of the Global Delivery SLT and manage a local team of project managers, pre-sales specialists and delivery sponsors. 

Financial and Commercial Acumen 

Ability to work closely with functional and regional finance teams to construct budgets and cascade those through their organizations, alongside a well thought out operational plan. Ability to manage financial forecast and drive performance to exceed budget expectations 

Customer Obsessed 

Thinking ahead of the customer to anticipate where value may be needed and how IFS can potentially help. Work with the customer to ensure their feedback is listened to and acted on. Encourage regular reporting through the VOC process and ensure that the customer is a reference, and that Customer Satisfaction Scores (CSAT) are as high as possible. 

Work closely with delivery sponsors to ensure that customer related risks are mitigated as far as possible especially through the delivery cycle, in the pursuit of value for the customer and referenceable advocates for IFS. 

Communicate with internal senior stakeholders as required to manage any potential escalations or issues, solving problems before they occur, including Global Delivery SLT, wider PCO, Sales. Take the front lead for any Customer organization related escalations. 

Leadership 

Recognized as a strong leader and able to command the respect of multiple parties across the organization, regardless of reporting lines. Strong track record in leading through influence, emotional resilience and the ability to drive decision making and unity across teams with differing opinions and goals. At the highest level, be recognized as a leader of leaders. 

Seen as a key leadership figure to all Customer organization team members in region, regardless of reporting line, and a successful well regarded line manager of a highly engaged and performant team. 

Stakeholder Management 

Proactively working with the C-Suite and senior stakeholders at the customer to provide guidance on strategic topics; ultimately earning a seat at the table in relevant executive discussions and working as a trusted advisor, throughout the customer lifecycle. Empathizing with customer stakeholders to understand their point-of-view and experience.  

Appropriate Knowledge of IFS Tooling, products, policies and processes 

In sales and delivery, not limited to Business Value Assessment tools and processes, Scope Tool, Product Portfolio, Industry Accelerators, Implementation Methodology, Lifecycle Experience Center, Success Plan. Across Unified Support the relevant policies and certifications within support and cloud. 

Commercial Acumen 

Commercial acumen, ability to negotiate and create opportunities for IFS as well as demonstrate value to the customer. Showcase and articulate IFS product benefits. Confident and able to drive renewal process and engagement required to secure all sources of recurring revenue. Communicate and work closely with sales on upsell and cross-sell opportunities. 

Communication and Presentation 

Impressive communicator and excellent presentation skills that enable the IFS story to be told across the region. Able to confidently represent IFS directly to customers, partners, at conferences, with analysts and press. Creation of succinct Exec level messaging, documentation and presentations, comes with ease. 

Strategy and Values 

A contributor to the Customer organization vision and strategy, but more importantly championing that vision and strategy, alongside the broader IFS Strategy, to all team members in the region. Leading by example in living the IFS values and seeking opportunities to reaffirm the values in the way we work. 

Qualifications

• Proven track record of managing a large P&L 

• Ability to lead through influence and trust.  

• Project delivery experience in customer-facing roles in IFS or competitor 

• Experience in leading large teams and creating a high performance culture 

• Active listening, strong interpersonal communications, and relationship building. 

• Excellent communication and relationship management skills. 

• Experience in building, maintaining, and evolving relationship with executives. 

• Fluent in English and French (verbal and written) ideally 

• Passion for creating strong and trusted customer relationships, with a focus satisfaction and exceeding expectations.  

• Bachelor’s degree, master’s degree or equivalent work experience in a relevant field. 

• Technically literate and familiar with customer engagement technologies, best industry practices and trends.  
• Domain knowledge of IFS Applications. 
• Prior experience in similar role preferred. 

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.