Senior Manager - Customer Experience

At Qiddiya Investment Company, we are on a journey to redefine the landscape of entertainment and leisure in Saudi Arabia. We are seeking a highly motivated Senior Manager - Customer Experience to lead our initiatives in creating unforgettable experiences for our visitors and stakeholders.

Key Responsibilities:

• Design and oversee the execution of comprehensive customer experience strategies, ensuring alignment with overall business goals and branding.
• Analyze customer feedback and behavior to derive insights for improving service delivery and customer engagement initiatives.
• Lead cross-functional teams in implementing customer experience enhancement projects from ideation to execution.
• Develop customer experience metrics, KPIs, and benchmarks to track performance and identify areas for improvement.
• Foster a customer-centric culture throughout the organization by training and mentoring staff on best practices in customer service and engagement.
• Stay abreast of industry trends and emerging technologies that can enhance customer experiences and integrate them into our offerings.

Requirements

Qualifications & Experience:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• A minimum of 9 years of experience in customer experience management, preferably in hospitality, tourism, or large-

Benefits

Comprehensive benefits package