Senior GTM Program Manager

Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the RoleWe’re looking for a Senior GTM Program Manager to join the Office of the CRO, reporting to the Chief of Staff and partnering closely with our VP of Global Customer Success and VP of Services & Support—who together lead Attentive’s entire post-sale Customer Experience function.
This role sits at the intersection of strategy and execution, focused on translating high-level priorities into structured programs that drive measurable impact across Customer Success, Services & Support, and other go-to-market teams. You’ll bring order and accountability to complex, cross-functional initiatives—aligning stakeholders, sequencing work, and ensuring teams are executing against our priorities. 
You’ll own and drive programs that strengthen customer retention, improve operational efficiency, and scale how we serve our clients—whether that means building frameworks for decision-maker engagement, orchestrating new service delivery models, or helping define how post-sale teams track success.
This is a unique opportunity to gain visibility into the inner workings of a high-growth SaaS company, work directly with senior leadership, and make an immediate impact on our most important customer-facing priorities.

What You’ll Accomplish

• Design and drive cross-functional GTM programs across Customer Success and Support & Services– from new product rollouts to post-sale process improvements that enhance retention, efficiency, and customer outcomes.
• Partner directly with GTM executives to set priorities, allocate resources, and proactively surface risks, dependencies, and trade-offs.
• Serve as a trusted partner and extension of GTM executives, exercising judgment to make decisions, resolve conflicts, and drive alignment across functions.
• Build and maintain executive-ready materials, including business performance readouts, strategic initiative updates, and leadership communications to teams you’re supporting.
• Establish operating rhythms and accountability frameworks that ensure progress, transparency, and timely execution across multiple stakeholders.
• Embed rigor and structure into how initiatives are scoped, tracked, and evaluated—creating repeatable systems for post-sale execution.
• Maintain confidentiality and exercise sound judgment in managing sensitive information.

Your Expertise

• 5-7+ years of experience in roles blending strategy, operations, and program management, such as: consulting, GTM Strategy, GTM Operations, Chief of Staff, or Strategic Program Management within a high-growth SaaS company.
• Proven ability to act as an extension of senior executives, exercising sound judgment and decision-making on their behalf.
• Track record of managing multiple priorities, shifting seamlessly between tactical execution and strategic planning.
• Strong business acumen and comfort interpreting and communicating metrics, performance data, and strategic priorities.
• Excellent written and verbal communication skills, with the ability to create executive-ready materials.
• Adept at building relationships and influencing stakeholders at all levels.
• Comfortable working independently, anticipating needs, and driving work forward without heavy direction.
• Familiarity with SaaS GTM motions (sales, renewal, expansion), metrics, or program management; experience in Customer Success or related go-to-market functions is a plus.
• Proficiency in tools like Google Workspace, Slack, and Salesforce.

You'll get competitive  perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:- The US base salary range for this full-time position is $120,000 - $160,000 annually + equity + benefits- Equity is a substantial part of the total compensation package- Our salary ranges are determined by role, level and location
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Attentive Company Values

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.