HSO International - Service Delivery Manager D365 F&O

Role: Service Delivery Manager D365 F&O

Department: Global Managed Services

Visa Sponsorship: You must have legal working rights in the country of your residence within the EMEA region. Sponsorship is only available within the Netherlands.    

What is your goal?  

As a Service Delivery Manager, you will lead a multidisciplinary team to provide exceptional managed services for select customers, focusing on service quality, customer satisfaction, and performance management.  

Leading Microsoft Partner 

HSO belongs to the elite Microsoft Dynamics Inner Circle for 21 years, within the top 1% of all Microsoft partners worldwide. With over 2,800 professionals, and a worldwide presence, we deliver successful implementations across industries globally. 

HSO International 

At HSO International, you’ll join a diverse team of 300+ colleagues from 50+ nationalities, working on cross-border projects that make a global impact. 

Learn more about Life at HSO International: https://www.hso.com/en/campaigns/life-at-hso-international/

Responsibilities:

• Lead and coach a high-performing DevOps customer support team to deliver exceptional managed services. 

• Build strong client relationships, ensuring satisfaction and identifying opportunities for growth. 
• Understand customer needs and oversee service delivery aligned with business objectives. 
• Manage escalations effectively, ensuring quick resolution. 
• Own SLAs and budgets, driving efficiency and cost optimization. 
• Analyze feedback and continuously improve services through creative solutions. 
• Collaborate across teams to define service standards and resolve complex issues. 

Requirements

You are

• Organized and accountable, fostering ownership and high-quality service delivery within the team.
• Skilled in managing transitions from project delivery to managed service operations.
• Empathetic and performance-driven, using coaching and feedback to build strong, motivated teams.
• Proactive in developing personal and team capabilities to meet evolving customer needs.
• Strong communicator with the ability to identify customer needs and drive service improvements.

You have

• Bachelor’s or Master’s Degree in Business, IT, or related field. 
• Minimum 6 years of experience within a Microsoft Dynamics 365 ecosystem. 
• In-depth knowledge of Microsoft cloud solutions, including Azure and Dynamics 365. 
• Hands-on experience with Dynamics 365, ISV solutions, release waves, and One Version updates. 
• Familiarity with Lean, Agile/Scrum, DevOps, and project management principles. 
• Senior-level experience managing customer satisfaction, service quality, and escalations, plus ability to identify and support sales opportunities.  

Benefits

Why should you choose HSO International? 

Development and growth 

You get a job with plenty of career opportunities with a leading provider of innovative enterprise business solutions and distinct Microsoft Global Solution Integrator, who perceives your motivations, talents and ambitions. 

Fun and success 

You work in a collaborative and professional environment where success is built on teamwork and with colleagues who are ready to help each other. 

International project exposure   

Joining our team offers an exciting opportunity to engage in international projects, providing invaluable exposure to diverse cultures, markets, and perspectives. Through your involvement in these projects, you will broaden your global network, enhance your cross-cultural communication skills, and gain firsthand experience in navigating the complexities of international collaboration. 

Freedom and responsibility 

You have the freedom and flexibility to organize your workdays, but especially to shape your own career. 

Take the next step! 

Does the combination of business processes