Head of Customer Support

Description

Building a brand is a marathon, not a sprint. Legacy People is seeking an experienced and visionary Head of Customer Support to lead our customer support team and drive exceptional service standards. In this leadership role, you will be responsible for developing and executing strategies that enhance the customer experience, improve satisfaction, and foster loyalty across all support channels.

You will collaborate closely with cross-functional teams including product, sales, and engineering to ensure customer feedback informs product development and service improvements. Your leadership will be vital in building a motivated, efficient, and customer-centric support team that reflects our commitment to excellence.

Join Legacy People and shape the future of customer support by crafting a legacy of outstanding service and satisfaction.

Requirements

Key Qualifications and Requirements:

• Proven Leadership Experience: Demonstrated success managing and scaling customer support teams in a fast-paced environment.
• Strategic Thinking: Ability to develop and implement customer support strategies that align with company goals.
• Excellent Communication: Strong interpersonal and communication skills to effectively interact with customers, team members, and stakeholders.
• Customer-Centric Mindset: Deep understanding of customer needs and experience championing customer satisfaction.
• Operational Excellence: Experience with support technologies such as CRM software, ticketing systems, and analytics tools to optimize support processes and reporting.
• Problem-Solving Abilities: Capability to handle escalations and complex customer issues with calm and effective resolution skills.
• Team Development: Commitment to mentoring and developing team members to reach their full potential.

Why Join Us?

At Legacy People, you will lead a passionate team dedicated to delivering exceptional service. We offer a supportive environment where your strategic vision and leadership will make a tangible impact on our company's growth and on the satisfaction of our customers.

Benefits

What We Offer

·       Full-time contract (not freelance/commission-based).

·       Dedicated team supporting multiple brands.

·       Competitive salary based on experience and skill level.

·       Opportunity to help shape workflows, standards, and future hires.

·       A creative environment centered around craftsmanship and quality.