Executive Operations Assistant to Founder

Executive Operations Assistant to Founder - Strategic Research & Operations Role

Location: Remote (Global) | Salary: $18-29k USD annually | Full-Time EST HOURS

The Role

We're seeking a competent Executive Operations Assistant to support the founder of Wall Street Quants, an online education company. This role requires someone who combines operational excellence with strong research capabilities and strategic thinking. You'll be responsible for conducting in-depth research, managing critical operational processes, and handling complex administrative tasks that directly impact business growth.

What You'll Own

Strategic Research: Conduct comprehensive research on vendors, competitors, payment processors, market opportunities, and operational solutions with detailed analysis and recommendations

Billing & Revenue Operations: Manage all billing processes, payment reconciliations, dispute resolutions, and chargeback handling across multiple payment platforms

Compliance & Documentation: Handle tax filings, regulatory compliance, licensing requirements, and maintain meticulous records across jurisdictions

Process Auditing: Regularly audit all operational processes, identify inefficiencies, and implement improvements

Vendor Management: Research, evaluate, and manage relationships with international vendors and service providers

Systems Organization: Transform and maintain Google Drive, documentation systems, and operational workflows

Course Operations Support: Monitor student success metrics, payment issues, and platform performance

Required Qualifications

Exceptional research skills with ability to navigate complex information and present clear findings

Experience with billing systems, payment processing, and financial reconciliation

Strong analytical capabilities with attention to detail in auditing and documentation

Proven ability to work independently across multiple time zones

Advanced English proficiency (written and verbal)

Experience managing operations remotely with minimal supervision

Strong problem-solving skills and intellectual curiosity

Highly Valued Experience

Background in EdTech, online courses, or digital education platforms

Experience with international payment systems (Stripe, PayPal, Wise, etc.)

Knowledge of dispute resolution and chargeback processes

Familiarity with US/UK/EU compliance and tax requirements

Experience with customer support and billing inquiries

LMS platform experience (Teachable, Thinkific, Kajabi)

Skills Assessment Required

Research project demonstrating analytical capabilities

Writing samples showing clear communication

Examples of process improvements implemented

Case study of complex problem solved independently

References verifying remote work success