Director of Client Experience

Description

CORVIDA is reimagining how affluent families manage their finances. We're building the modern alternative to a family office by delivering sophisticated financial management to HNW families through a combination of white-glove service coupled with AI-driven efficiency.

Backed by Fieldcrest Ventures, we are preparing to launch with 100 founding families in January 2026. This is your chance to be part of the founding team who will define not just a company, but an entirely new category of financial service.

The role

As Director of Client Experience, you will be the curator of exceptional experiences for America's most successful families. This is not a traditional customer success leadership role. This is an opportunity to design and deliver the "11-star experience" that transforms how affluent families think about financial lives, ensuring every interaction feels bespoke while scaling elegantly through intelligent systems.

The opportunity

1. Experience Architect – You'll define the service standard that distinguishes CORVIDA from every other financial service—making family office quality accessible and modern.
2. Luxury at Scale Pioneer – You'll prove that Hermès-level service can scale through intelligent design and technology without losing its soul.
3. Category Creator – Your work will establish the experiential benchmarks for an entirely new category of financial services.
4. Culture Guardian – As a founding team member, you'll embed luxury service DNA into every aspect of how CORVIDA operates.

You will

• Define what luxury means in financial services—creating experiences that rival private banking, five-star hospitality, and personal concierge services
• Design the end-to-end client journey from first impression through lifetime advocacy, ensuring every touchpoint reflects premium quality
• Build service standards that make family offices feel outdated and overpriced
• Architect the perfect blend of high-touch human moments and invisible AI efficiency
• Lead a team of Customer Success Managers who embody luxury service while managing 100+ clients each
• Create scalable systems that deliver Ritz-Carlton consistency with Silicon Valley efficiency

This role is equal parts luxury brand architect, operational innovator, and team builder.

Requirements

Premium service DNA

• 7-10 years leading client experience in luxury environments—private banking, five-star hospitality, luxury retail, or ultra-premium consumer brands
• Proven track record designing and scaling "white-glove" experiences for affluent clientele
• Deep understanding of what drives loyalty among affluent individuals
• Experience managing teams delivering personalized service at scale
• Track record of maintaining premium quality while achieving operational efficiency

Leadership and vision

• Obsessive about experiential details—you notice things others miss
• Systems thinker who can codify intuitive service excellence into repeatable processes
• Technology embracer who sees AI as enabling more humanity, not replacing it
• Data-driven optimizer who measures sentiment, satisfaction, and moments of delight
• Natural teacher who can transmit luxury service standards to growing teams

Who you are

This role is ideal for a luxury experience leader who:

• Has designed customer experiences at brands known for exceptional service
• Understands that true luxury is invisible effort creating effortless experiences
• Believes premium service means anticipating needs, not just responding to them
• Can translate the intangible feeling of "special" into concrete operational standards
• Gets excited about democratizing luxury through intelligent design

You're NOT someone who

• Thinks luxury means complicated or inefficient
• Sees scale and personalization as incompatible
• Needs to rely on large teams to deliver quality
• Confuses expensive with exceptional

Benefits

• $250,000 OTE (base + performance compensation)

• Comprehensive health, vision, and dental coverage
• Opportunity to define luxury service for a new generation
• Direct collaboration with serial entrepreneurs and industry innovators

Join us

CORVIDA is not hiring employees. We're assembling a team of builders—people who will own and shape the future of financial services.

If you're ready to design the luxury experience that redefines what affluent families expect from financial services, we'd love to talk.

Learn more about CORVIDA: https://www.corvida.net/