Director, Facility Design Capacity (Service Design Excellence)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

About team:

At Coupang, we need leaders that are doers. As a leader in our Service Design Excellence function, you will demonstrate the ability to dive deep to understand and simplify complex processes and data without sacrificing crucial details, and you will adopt a company-wide perspective in developing strategies and recommendations, as well as implementing solutions. You will hate waste, working to identify opportunities for improvement; we need someone who can think big and innovate, while building and leading highly functional teams focused on execution excellence.

Description:

The Director, Facility Design will deliver huge impact both on the customer experience and on performance of the Fulfillment Centre organization.

In this role you will be directly responsible for the process optimization and FC Design. You work on improvement projects aimed to streamlining activities, while driving performance and quality. You will be given a real opportunity to shape your organization with ideas that could be rolled out across the Coupang network.

This role requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new one, the ability to design sustainable solutions and influence stakeholders, ensuring service excellence whilst continuously improving our processes. This position is in Seoul, Korea.

Key responsibilities:

• You will play a critical role in Operations Engineering and Design Excellence.
• Driving continuous process improvement and make our customer experience better than ever.
• Own infrastructure capacity plans by region/site, aligned with volume forecasts and business growth.
• Identify short-term constraints and develop mitigation plans (e.g., shifts, reallocation, or temp capacity).
• Partner with real estate, construction, and operations to deliver new infrastructure on time and within scope.
• Track actual vs. planned capacity utilization and maintain dynamic models for near-term and long-term planning.
• Analyze throughput, processing rates, and labor models to validate infrastructure assumptions.
• Support peak planning, retrofits, and layout changes that influence site capacity.
• Present capacity risks and investment recommendations to senior leadership.
• Drive strategic decisions on where to place capacity to support future demand and business growth.
• Partner with finance, operations, and technology teams to implement network changes and track impact.
• Communicates project outputs to senior leaders; and creates strategy for long term roadmap.

Essential qualifications:

• Bachelor's degree in an Engineering discipline (Logistics, Supply Chain, Engineering, Mathematics or equivalent)
• Experience in e-commerce, retail, or third-party logistics environments.
• Knowledge of FC operations, process flows, and material handling systems.
• Must be able to demonstrate effective problem-solving and analytical capability. Thrive on change, inclined to operate with flexibility and commit the time required to get the job done.
• Passionate about achieving results and driving production through efficiency and process improvement.
• Excellent communication skills, both verbal and written.
• Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross functional organization.
• Strong analytical skills, including experience tools such as SQL, Excel, and visualization platforms.
• Ability to influence and collaborate across process, operations, finance, and other central teams.

Recruitment Process and Others

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

• Hiring may be restricted in case the legal qualifications required for hiring and work performance is not met.

• This is a full-time regular position and includes 12 weeks of probation period; provided, however, the probationary period may be either skipped, shortened or extended if necessary for business purposes.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.

https://privacy.coupang.com/en/land/jobs/

Document Return Policy

1. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.

1. A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act. However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company. In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.

1. A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit It by email (recruitingops@coupang.com). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail. Please be informed that the job applicant is required to pay the postage on the registered mail.

1. In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process. If no request is made until the end of this period, all his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.

1. The above paragraphs 1 - 4 shall only apply when the labor-related laws of Korea govern the application. They are otherwise not applicable.