Director, Corporate Transformation

We are seeking a dynamic and experienced Director, Corporate Transformation, to lead strategic transformation initiatives across our business. This role requires a seasoned, hands-on professional with deep subject matter expertise across core insurance business functions, including distribution, operations, underwriting, claims, and customer experience. The ideal candidate will be a trusted advisor and change agent, capable of driving innovation, process re-engineering and cultural transformation, in a complex fast evolving environment.

This role reports to the Chief Transformation Officer and is responsible for advancing the change and transformation agenda across the organisation.

Position Responsibilities:

Strategic Leadership

• Partner with senior leaders to define and translate enterprise strategy into actionable roadmaps and initiatives.
• Lead cross-functional programs that drive measurable business outcomes, including operational efficiency, customer-centricity, and innovation.
• Provide subject matter expertise, including industry best practices and thought leadership to drive transformation initiatives across the business
• Working with PICs in researching key trends (markets, products, business, and technology) and conducting ongoing market & business analysis to support decision-making & identify new growth & transformational initiatives to further drive customer & operational success.

Process Re-engineering & Innovation

• Identify and implement opportunities for process optimization and automation across functions and business.
• Design and implement scalable solutions using lean, agile, and design thinking methodologies, aimed at improving distributor, customer and employee experiences.
   

Change Management

• Champion a change mindset across the organisation, fostering agility, innovation and culture of continuous improvements.
• Develop and execute change management strategies to ensure adoption and sustainability of transformation initiatives.

Performance & Value Delivery

• Establish KPIs and success metrics to track progress and impact.
• Ensure timely delivery of transformation programs with clear ROI and stakeholder alignment.

Stakeholder Engagement

• Build strong relationships with internal and external stakeholders to foster collaboration and buy-in.
• Act as a trusted advisor to business leaders, providing insights and recommendations.

Accountabilities (Individual/Shared)

• Strategic Alignment of Projects: Ensure project objectives align with strategic priorities and portfolio goals, including validating scope and expected outcomes during intake and planning phases.
• Risk and Issue Management: Escalate risks and issues that may impact delivery or strategic outcomes. They collaborate on mitigation strategies and contingency planning.
• Stakeholder Engagement and Communication: Ensure consistent messaging and updates across stakeholder groups. Influence communication plans and engagement strategies to maintain alignment and support.

Required Qualifications:

• Deep understanding of insurance business models, distribution, operations, and regulatory environments.
• Experience across multiple functions such as underwriting, claims, distribution, and customer service.
• Proven track record in leading large-scale transformation programs, with hands-on experience managing complex programs.
• Strong background in process re-engineering, digital enablement, and operational improvement, with view on emerging trends in insurance.
• Strong problem-solving skills with the ability to translate strategy into execution.
• Data-driven decision-making and performance measurement.
• Exceptional communication and influencing skills.
• Ability to lead through ambiguity and drive cultural change.
• Expertise in managing complex, multi-stakeholder programs.
• Proficiency in project management tools and methodologies (Agile, Lean Six Sigma, etc.).

Preferred Qualifications:

• Bachelor’s or Master’s degree in business, Strategy, Engineering, or related field (MBA preferred).
• 10+ years of hands-on experience in transformation, strategy, or consulting roles within insurance or financial services.
• Experience working in regional or global environments with diverse teams.
• Stakeholder management: effectively collaborate & work alongside senior members of the organization within both local and regional capacities to drive the successful execution of transformation initiatives.
• Communication: excellent speaking and writing skills are required to convey key messages in a succinct manner.  
• PowerPoint, Word and Excel: Advanced skills on PowerPoint with the ability to tell a story and sell a message. Can analyze large quantities of data, generate charts in Excel.
• Ability to translate what the data is saying into applicable and useful information.
• Knowledge of enterprise PMO, PMO governance
• Project management: experience executing projects by developing deliverables timelines and effectively managing stakeholders. PMP, Management of Portfolios (MoP) and/or Agile qualifications are preferred but not a must have.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lをご覧ください。

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