Digital Technology Customer Experience Intern

Role Overview

As a Digital Technology Contact Center and Customer Experience Intern, you will support initiatives that improve how customers interact with our services by helping design and document use cases. Reporting to the Sr Director of Global Contact Center & Customer Experience, you’ll work closely with the team to identify opportunities for faster, clearer, and more responsive customer transactions. This internship offers exposure to business analysis, cross-functional collaboration, and the chance to make a meaningful impact on customer satisfaction.

In a typical day you will:

• Analyze customer interaction patterns to identify transactions suitable for improvement
• Draft use cases that describe changes to customer experience processes
• Collaborate with cross-functional teams to gather data from multiple source systems
• Ensure that proposed automations improve responsiveness and deliver clear, actionable information to customers
• Participate in planning sessions to prioritize opportunities based on customer impact
• Document workflows and contribute to process improvement initiatives

What You Will Need to be Successful:

• Currently pursuing a Bachelor’s degree in Business, Information Systems, or a related field
• Strong analytical and writing skills, with the ability to translate business needs into clear documentation
• Interest in customer experience, digital transformation, and process improvement
• Ability to work independently and manage multiple tasks
• Familiarity with Microsoft Office and basic data analysis tools
• Curiosity and a proactive mindset toward solving customer pain points
• Interest in various systems including SaaS solutions, Integrations, and AI
• A bilingual speaker is a plus

Salary Range:

The hourly range for this role is $20-25/hr.  We may ultimately pay more or less than the posted range, and the range may change in the future.  Pay within the range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.  

Local Benefits or Selling Statement:

This internship is preferred to be hybrid in Farmington, Connecticut or can be conducted fully remote (EST) for the ideal candidate. This role offers flexible scheduling, mentorship from senior leaders, and hands-on experience in digital technology customer experience strategy and planning. You’ll gain exposure to system design, business analysis, and enterprise-level customer service innovation globally.

Apply today to join us and build what’s next!

电梯与城市建设以及人们的生活息息相关、影响深远。 

奥的斯是全球知名的电梯和自动扶梯制造商、安装和服务提供商，每天运送乘客约20亿人次，维保电梯和电扶梯220多万台，这是行业内非常大的维保台量。 

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当您加入奥的斯时，您将成为一家创新的全球行业领军企业的一员，该企业拥有强大的商业模式。同时，您将成为一个多元化、值得信赖和互相关爱的社区的一员。在这里与最优秀的人们共事，您所做出的贡献以及获得的技能和能力将使我们保持联系并始终处于行业前沿。 

我们将为您提供职业发展机会、培训和相关资源，包括奥的斯大学项目，该项目在销售、工地、研发和大项目领域培养人才的领导能力和技能。我们的员工奖学金计划是我们引以为傲的项目，通过该计划，奥的斯资助员工攻读学位或认证课程。 

今天，我们的关注重点更加集中在人本身。作为一家以人为本的全球化公司，我们将人员(乘客，客户和同事)作为我们一切工作的中心。我们以公司的价值观为指导，称之为"三大核心企业价值"–我们始终将安全，合规和质量放在首位。如果您想了解有关环境，社会和治理方面的更多信息，请访问(ESG) Otis，单击此处。 

成为奥的斯团队的一员，和我们一起#Buildwhatsnext！

奥的斯是一个倡导机会平等的雇主。所有符合条件的申请者都将获得就业机会的考虑，而不会因为种族、肤色、宗教、性别、性取向、性别认同、国籍、残疾或退伍军人身份、年龄或任何其他受法律保护的类别而被区别对待。如果您因特殊需求或残疾需要在填写就业申请时获得帮助，请通过 careers@otis.com 与我们联系。

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