Customer Success Manager MYR 8-10K

About the company:
Our client is a leading provider of innovative HR software solutions designed to streamline and enhance human resource management processes. With a strong focus on customer satisfaction and cutting-edge technology, the company empowers organizations to optimize their HR operations, improve employee engagement, and drive business success. Headquartered in India, the company serves a diverse global clientele and is committed to delivering exceptional value through its robust SaaS platform.

Job responsibilities:
- Act as the primary point of contact for assigned customers, ensuring their satisfaction and success with the HR SaaS platform.
- Develop and maintain strong relationships with customers, understanding their business needs and objectives.
- Proactively identify opportunities for upselling and cross-selling additional products or services to existing customers.
- Collaborate with internal teams to address customer concerns, resolve issues, and ensure timely delivery of solutions.
- Monitor customer usage and engagement with the platform, providing insights and recommendations to maximize value.
- Conduct regular check-ins and business reviews with customers to assess their satisfaction and identify areas for improvement.
- Create and execute customer success plans tailored to individual client needs and goals.
- Provide training, onboarding, and ongoing support to ensure customers are fully utilizing the platform's features.
- Work closely with the sales and product teams to share customer feedback and contribute to product enhancements.
- Drive customer retention and loyalty by delivering exceptional service and fostering long-term partnerships.

Job requirements:
- Bachelor's degree in Business, Marketing, HR, or a related field;
- Proven experience as a Customer Success Manager or in a similar customer-facing role, preferably in the SaaS or HR technology industry.
- Strong understanding of HR processes and systems, with a depth of experience in HR SaaS solutions.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Demonstrated ability to identify upsell and cross-sell opportunities and achieve revenue growth targets.
- Proactive problem-solving skills and a customer-centric mindset.
- Ability to manage multiple accounts and prioritize tasks effectively in a fast-paced environment.
- Experience with CRM tools and customer success platforms is highly desirable.
- Strong analytical skills to interpret customer data and provide actionable insights.
- Self-motivated, results-driven, and committed to delivering exceptional customer experiences.