Customer Experience (CX) Customer Success & Support Professionals

Description

At TDS Global Solutions, we partner with some of the most respected Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) organizations across the United States and around the world. Our clients trust us to identify exceptional Customer Success and Customer Support professionals who help deliver outstanding customer experiences, strengthen client relationships, and drive operational excellence.

We are actively supporting multiple client engagements while continuously building relationships with experienced Customer Success and Customer Support professionals for current and upcoming opportunities. Many of the organizations we represent rely on us to identify outstanding talent before positions are publicly announced, giving qualified candidates access to confidential opportunities that may not be available through traditional job postings.

Whether you're an experienced Customer Success Manager, Account Manager, Customer Support Leader, Client Services Manager, Service Delivery Leader, Director, Vice President, or Executive-level, we'd welcome the opportunity to learn more about your experience and career goals.

Why Apply?

When you apply, our recruiting team will review your background against both active and upcoming client searches across the Customer Experience outsourcing industry.

Qualified candidates may be considered for opportunities including:

• Customer Success
• Customer Support
• Account Management
• Customer Care
• Client Services
• Service Delivery
• Customer Experience Leadership
• Client Relationship Management
• Customer Operations
• Contact Center Leadership
• Executive Leadership

As new opportunities become available, we proactively connect with professionals whose experience aligns with our clients' hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations.

Our goal is simple: build long-term relationships with exceptional Customer Success and Customer Support professionals and connect them with organizations where they can make a meaningful impact.

Typical Roles We Recruit

We recruit for a wide range of Customer Success and Customer Support positions, including:

• Customer Success Manager
• Senior Customer Success Manager
• Customer Support Manager
• Customer Care Manager
• Client Services Manager
• Client Success Manager
• Account Manager
• Service Delivery Manager
• Customer Experience Manager
• Program Manager
• Director of Customer Success
• Director of Customer Support
• Director of Client Services
• Director of Customer Experience
• Director of Account Management
• Vice President of Customer Success
• Vice President of Customer Support
• Vice President of Client Services
• Vice President of Account Management
• Chief Customer Officer (CCO)

What Happens After You Apply?

After you submit your application:

• Our recruiting team will review your experience against current and upcoming client engagements.
• Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests.
• Your profile will be retained for consideration as new opportunities become available.
• When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail.

Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements.

**While we carefully review every application, submission does not guarantee an interview or immediate placement.**

Requirements

• Recent Customer Success, Customer Support, Client Services, Account Management, or Service Delivery experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization is required.
• Experience managing customer relationships, customer support operations, service delivery, or client success initiatives.
• Strong understanding of customer experience principles, operational performance, and customer satisfaction metrics.
• Excellent communication, relationship management, and problem-solving skills.
• Experience collaborating with cross-functional teams to improve customer outcomes and business performance.
• Authorized to work in the United States.

Who We're Looking For

We are seeking experienced Customer Success and Customer Support professionals who have worked directly for Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) service providers.

Ideal candidates have experience supporting one or more of the following areas:

• Customer Success
• Customer Support
• Customer Care
• Client Services
• Account Management
• Service Delivery
• Contact Center Operations
• Customer Experience
• Technical Support
• Back Office Operations
• Customer Relationship Management
• Escalation Management
• Workforce Collaboration
• Quality Assurance
• Operational Excellence
• Client Retention
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS)

Experience supporting enterprise customer experience organizations, managing client relationships, improving customer outcomes, or leading customer support organizations is highly valued.

Preferred Qualifications

• Experience supporting enterprise or global Customer Experience organizations.
• Experience leading customer-facing teams within multi-site or global delivery environments.
• Experience with customer experience platforms, CRM systems, or contact center technologies.
• Experience supporting digital customer experience, AI-enabled customer support, or automation initiatives.
• Experience presenting business reviews, performance metrics, or strategic recommendations to executive leadership.

Skills, Technologies & Industry Experience We Frequently Recruit For

Our client engagements include Customer Success, Customer Support, Client Services, Account Management, and Service Delivery leadership across the Customer Experience (CX), Contact Center, and Business Process Outsourcing (BPO) industries.

Customer Success & Support

Customer Success, Customer Support, Customer Care, Client Success, Client Services, Account Management, Service Delivery, Customer Experience, Customer Operations, Contact Center Operations, Technical Support, Customer Relationship Management, Escalation Management, Operational Excellence, Customer Retention, Customer Journey, Customer Engagement.

Customer Experience Metrics

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Service Level Agreements (SLAs), Average Handle Time (AHT), Quality Assurance (QA), Workforce Management (WFM), Workforce Engagement Management (WEM), Continuous Improvement.

CX Platforms & Technologies

Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, Salesforce, Salesforce Service Cloud, Zendesk, ServiceNow, Verint, Calabrio, Microsoft Dynamics, CRM, CCaaS, AI, Automation, Omnichannel Customer Experience.