Customer Experience Consultant

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

The Customer Experience Consultant builds strong relationships with customers to gain an understanding of their business, delivers excellent customer service and maximizes sales opportunities.

Maersk is looking for a Customer Experience Agent who are team-oriented, customer-focused, and well-organized, with solid experience in logistics and supply chain operations. This is an exciting career opportunity to join a Global Fortune 500 company and be part of a team that makes global trade happen.

As a Customer Experience Agent, you will be responsible for delivering high-quality service to our customers, acting as a key point of contact, and ensuring smooth logistics operations across the Dominican Republic.

Key Responsibilities:

• Handle customer inquiries and requests via phone and email
• Provide accurate product and service information to customers
• Follow up on customer queries to ensure resolution
• Identify, research, and resolve customer complaints
• Proactively communicate with customers on any changes or issues related to bookings
• Identify opportunities to improve customer experience and operational processes
• Work independently and contribute to team goals by sharing best practices
• Ensure adherence to KPIs and service standards

Minimum Requirements:

• Previous experience in shipping or logistics
• Bachelor’s degree and 2–3 years of relevant customer service experience
• Native Spanish speaker with at least 75% fluency in English (spoken and written)
• Intermediate to advanced proficiency in MS Office Suite
• Ability to multitask and work with a sense of urgency
• Team player with strong organizational skills
• Able to work effectively under pressure
• Strong problem-solving and root cause analysis capabilities
• Excellent interpersonal and communication skills

Join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade!

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Notice to Applicants

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value diversity and prohibit the discrimination of any applicant based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.