Customer Experience Center Technician

罗克韦尔自动化是一家全球技术领导者，致力于帮助全球制造商提高生产力、可持续性和敏捷性。我们拥有 28,000 多名员工，每天都在让世界变得更美好，我们知道我们有一些特别之处。我们的客户是帮助养活世界、在全球范围内提供拯救生命的药物并专注于清洁水和绿色交通的出色公司，我们的员工是充满活力的问题解决者，他们为我们所做的工作如何让世界变得更美好而感到自豪。

我们欢迎所有正在寻找一个地方来发挥最佳工作的创客、前瞻性思想家和问题解决者。如果那是您，我们很乐意让您加入我们！

职位描述

We are looking for a Lab Technician to manage and maintain sales demonstration and experience equipment at Rockwell Automation's Headquarters in Milwaukee, WI used by onCourse and our Customer Experience Center.

• Our Customer Experience Center (CxC) Program is a focused on delivering exceptional customer engagement through intentional experiences. We are looking for someone committed to customer service who thrives on the challenge of exceeding client expectations.
• Rockwell Automation's onCourse program is used globally by Rockwell Automation sales and distributor specialists to deliver remote product demos, training sessions and technical seminars to customers. The onCourse hardware offering gives the field remote access to a shared set of Rockwell equipment that is readily available and easy to use.

Your Responsibilities:

You will work with a global and cross functional team including: Commercial Engineers, Competency Instructors, and Subject Matter Experts, etc.

• Responsible for supporting projects to implement enhancements and/or refresh the center's equipment offering.
  • New equipment or panel designs
  • Installation and commissioning of new equipment and/or infrastructure
• Setup, test, and validate content within the lab / onCourse infrastructure.
• Serve as administrator for the daily onCourse hardware center operations.
  • Manage reservation processes:
    • Reviewing / responding to requests
    • Assist with deployments of assets
  • Provide program support:
    • Responsible for troubleshooting hardware / software / firmware issues
    • Respond to user requests, questions and concerns in a timely manner
• Serve as the primary resource that manages the daily technical operations of the Milwaukee CxC – including IT, AV and Rockwell technology.
  • Ensure all assets are operational for CxC Tours
  • Identify and create new processes and workflows to improve the technical operations of the center
  • Support the expansion of technology in the space and the sharing of knowledge to others
• Expected to maintain and continue development of technical expertise with Rockwell Automation products and solutions.

The Essentials - You Will Have:

• Associate Degree or equivalent combination of skills, experience, and education.
• Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

The Preferred - You Might Also Have:

• A minimum of 5 years of demonstrated experience with overall control systems.
• Knowledge of Rockwell Automation core products, including: PLCs, Motor Control, Operator Interface, Networking / Communication, Safety and I/O

• Experience with Rockwell Automation core software: RSLinx, RSLogix 5000, Studio 5000, Connected Component Workbench, FactoryTalk View ME/SE and ViewDesigner
• Good technical writing skills, able to present topics to small groups.

• Field and/or direct customer experience.
• Ability to perform multiple tasks simultaneously and prioritize accordingly.
• A desire to learn new products/technologies outside current areas of expertise.
• Ability to lead projects, including coordination with 3rd party vendors.
• Experience with cloud infrastructure and/or virtualization software.
• Networking knowledge with system level troubleshooting ability.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at raquickfind.com.

www.raquickfind.com. style="font-size: 16px; margin: 0px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-variant-alternates: inherit; font-variant-position: inherit; font-variant-emoji: inherit; font-weight: 400; font-stretch: inherit; line-height: inherit; font-family: Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-optical-sizing: inherit; font-size-adjust: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; vertical-align: baseline; outline: 0px; background: #ffffff; min-height: 21.44px; color: #494949; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

#LI-Onsite

#LI-DM1

我们是一个机会均等的雇主，包括残疾人和退伍军人。

如果您是残障人士，并且在申请过程中需要帮助或合理的便利，请致电 +1 （844） 404-7247 联系我们的服务团队。