Customer Experience Advisor

Cross Border Talents is looking for fluent (C2 and higher) English speakers to join out multinational client's project in beautiful Athens.

Location: Athens, Greece (On-site)

Full-time, 40 hours/week, 8 hours/day

Schedule: Rotational shifts between 2:00 PM and 7:00 AM, Monday to Sunday
Start Date: ASAP
Contract: Permanent, full-time (40 hours/week)

Are you a problem-solver with excellent communication skills in English? Join a leading customer support team representing one of the worlds most recognized home improvement retailers. This is a great opportunity for individuals who are passionate about helping customers and ready to work in a dynamic, multinational environment.

Responsibilities

• Handle incoming customer queries via phone, chat, and email

• Provide accurate product and order information

• Resolve complaints in a professional and timely manner

• Document customer interactions in internal systems

• Maintain a positive, empathetic, and professional attitude toward customers

Requirements

• Fluent English (C2 level) both spoken and written

• EU citizenship or valid Greek residence permit with Full Market Access

• Strong communication and interpersonal skills

• Previous experience in customer service is a plus

• Flexibility to work on a rotating shift schedule, including nights and weekends

• Willingness and availability to work onsite in Athens