Customer Care Specialist

Do you have a customer-first mindset and love playing Kahoot!? Then, this could be an exciting opportunity for you!

We are seeking two Customer Care Specialists to join our Support team in Krakow. In this role, you will report either to the Billing & Subscriptions Manager or the Team Lead of General Support in Krakow, Poland. You will also collaborate with our on-site support teams in Oslo, Norway, and Austin, TX.

If you are ready to join us in making learning awesome and support Kahoot!'s customers, we strongly encourage you to apply!

About Kahoot!

As Kahoot! is on a mission to make learning awesome, we want to empower everyone, including children, students, and employees, to unlock their full learning potential. Our learning platform makes it easy for any individual or corporation to create, share, and host learning sessions that drive compelling engagement.

Launched in 2013, Kahoot!’s vision is to build the leading learning platform in the world. Since its launch, Kahoot! has hosted hundreds of millions of learning sessions with more than 12billion participants (non-unique) in more than 200 countries and regions. The Kahoot! Group includes Clever, the leading US K-12 EdTech learning platform, together with the learning apps DragonBox, Poio, Drops, Actimo, Motimate, and Whiteboard.fi.

The Kahoot! Group is headquartered in Oslo, Norway, with offices in the US, the UK, France, Finland, Estonia, Denmark, Spain and Poland. To learn more, visit us at kahoot.com, and let’s play!

Our K!rew

At the Kahoot! Group, we champion a positive culture of collaborative learning and innovation. With a global team of more than 600 employees, representing over 50 different nationalities, we are a diverse and fun bunch of people! We work hard and celebrate our wins, tackle challenges with original ideas, and learn something new every day.

We are driven by our mission and guided by our values: playful, curious, and inclusive.

Requirements

We are looking for someone who:

• Has one year (or longer) experience with customer support.
• Has a clear vision of what great support is and how support processes should scale in the future.
• Has experience in handling customer complaints proactively.
• Has a high level of English, both written and verbal.
• Has a customer-first mindset.
• Is energetic, driven, and open to change.
• Is a self-starter, troubleshooter, reliable, and trustworthy.
• Works well under pressure and keeps their head cool when the workload increases.
• We also value someone with experience in managing and using customer support systems such as Zendesk, although it is not required.

Main duties

As our next Customer Care Specialist, you will do the following:

• Answer customer inquiries, such as questions about creating and sharing kahoots, playing and discovering games, and account management for our customers via email.
• Be responsible for answering and supporting our subscription customers throughout our customer-facing processes, such as billing, payment, and account management for our subscription customer via email.
• Be responsible for moderation and support of the Kahoot! help center forum.
• Have extensive knowledge of our products and stay in the loop with all updates.
• Both the platform and the app, as well as any additional paid features.
• Manage the incoming sales lead funnel.

Benefits

You can look forward to enjoying the following benefits:

• A fast-growing and international environment
• An informal and fun, but driven culture
• Medical insurance - Comprehensive Gold Plan
• Contribution to pension fund (PPK - additional employer contribution)
• Multisport gym membership (70% employer contribution)
• Possibility to have flexible working hours
• Access to coffee, tea, and fruits in the office
• Buddy program for new employees
• Social and company events (both virtual and in-person)
• A diverse, friendly and international environment
• Office spaces in the Krakow city center

If you talk to anyone working in the Kahoot! Group, they will tell you that one of the greatest perks is being able to see how the work you do, puts a smile on the faces of kids, teachers, and learners all around the world.

We look forward to hearing from you!