Business Development Senior Director (CX Partnerships)

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Kantar is the world’s leading AI‑native marketing data and analytics business and an indispensable brand partner to the world’s top companies. We combine the most meaningful attitudinal and behavioural data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why, and how to shape the marketing strategies that shape their future.

Senior Business Development Director

Function: Business Development – Customer Experience
Location: UK (London‑centric, hybrid)
Reporting to: Head of Business Development / CX Leadership
Role Type: Senior Hunter | Growth Leader | Strategic Deal‑Maker

Skale 80: Skale is Kantar’s internal job‑level system that shows the scope, impact and seniority of a role.

Why this job is important

Customer Experience is a critical growth priority for Kantar, and winning large, high‑impact CX programmes is central to our competitive advantage.This role exists to create, shape and win complex CX opportunities that materially grow our business — opening new buying points, displacing competitors and expanding our footprint with senior CX decision‑makers.As a senior CX hunter, you’ll be at the forefront of how Kantar goes to market in Customer Experience. You’ll bring ambition, commercial judgement and deep client understanding to some of our most strategically important growth opportunities. Your success will directly influence Kantar’s CX pipeline, partnerships and market credibility.

What you’ll be doing

• Lead CX new‑business hunting across the UK, opening doors and winning large, complex CX programmes.
• Create and execute competitive displacement strategies, targeting accounts held by competitors and positioning Kantar as the partner of choice.
• Build trusted relationships with senior client stakeholders, including CX, Marketing, Digital and Operations leaders.
• Shape and lead high‑value CX opportunities end‑to‑end, from discovery through to negotiation and close.
• Work closely with Qualtrics and Medallia to develop joint go‑to‑market activity and win shared client opportunities.

The ideal skills & experience

• A proven track record of winning large, complex CX or consulting‑led deals, including competitive wins.
• Strong understanding of the CX ecosystem, including platforms, insight, analytics and transformation.
• Direct experience working with, or alongside, CX platforms such as Qualtrics and/or Medallia.
• Confidence engaging and influencing senior client stakeholders, including C‑suite leaders.
• A disciplined, commercial approach to pipeline management and opportunity qualification.

What’s in it for you

• The opportunity to shape how Kantar wins CX work at a strategic level.
• Exposure to some of the world’s most influential brands and complex business challenges.
• Life Leave and Volunteering Days to support what matters most to you.
• Enhanced pension and parental leave policies.
• A hybrid working model, with time spent collaborating in our London office and with clients.

Why join Kantar?

Kantar is one of the most recognised and trusted brands in its industry, with unmatched depth of experience and global reach. What makes this moment different is how much is changing at once.We’re investing in AI, technology and new ways of delivering intelligence that help brands grow in more complex environments. People joining Kantar now are not stepping into something finished. They’re joining a business that is evolving — and helping to shape what comes next.If you want to work on iconic brands, solve complex problems and be part of a collaborative, inclusive culture, Kantar offers that opportunity.

Business Development – Customer Experience

Our Business Development teams sit at the heart of Kantar’s growth agenda. In Customer Experience, we bring together insight, analytics, consulting and technology partnerships to help organisations design, measure and transform experiences that drive growth and loyalty.#LI-ED2 #LI-Hybrid

Location

London, South Bank CentralUnited Kingdom

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.