Assistant Store Director, Customer Experience

Job Description:

"

Under the direction of the Store Director, the Assistant Store Director of Customer Experience will support execution of the front of house priorities within the 4 walls. They will be responsible for maintaining selling floor service and merchandising standards (in a store with two Assistant Store Directors) to drive sales and customer experience. The Assistant Store Director will coach their direct associate reports proactively and collaboratively to ensure all selling floor associates drive the appropriate key performance indicators and are strong brand ambassadors.

Primary Job Functions:

Ensure cashiering team is scheduled to maximize coverage and operate with a sense of urgency in managing the customer line

Ensure line leader is greeting and directing customers to the appropriate register and calling for additional Associate/Manager back up as needed

Follow all directives and corporate guidelines set forth including ensuring the area is neat, clean, set to standard with the necessary supplies and that all merchandise movement meets the fast to floor expectations

Teach coach and train associates to follow the fast to floor return processes to ensure merchandise is available to sell

Drive loyalty enrollments, SaksFirst acquisition and connected service behaviors to ensure a seamless customer experience

Act as the primary Connected Service Coach to drive customer experience and reinforce the Connected Service behaviors during designated peak traffic periods

Leverage and train walkie talkie expectations for flex of coverage to support customer need

Assist in resolving customer concerns or calling in the appropriate level of Management support to resolve in the moment

Who Are You:

Establish positive interpersonal relationships and actively collaborates and contributes to a positive team dynamic

Inspirational leader through both action and collaboration who acts as a coach and role model to bring out the best in their teams

Can easily adapt to changes and can be relied upon to consistently deliver exceptional results

Consistently generate and share original ideas, tackling both simple and complex problems

You Also Have:

College Associate diploma, Bachelor’s degree preferred

3+ years of management experience with comparable volume and/or proven track record of success managing a selling workforce and achieving results

Proficiency in utilizing available technology including Microsoft Office (Outlook, Excel, Word, and PowerPoint)

Proven sales track record and results driven approach

Proven time management skills and comfortable managing multiple projects with shifting priorities

Demonstrated ability to deliver a high standard of customer service and build exceptional customer relationships

Thorough knowledge of the fashion industry and a passion for sharing your expertise

Ability to act promptly in routine situations and see a clear plan of action to a positive result in the customer’s eyes

Ability to operate equipment such as radios, POS register, ticket scanners, and sensor removers

Flexibility to work evenings, weekends and public holidays.

Salary and Other Compensation:

The starting salary for this position is between [$65,000 – $73,000 annually]. Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

This position is also eligible for bonus.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

The position may not be performed remotely from Washington State.

Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.